Terms of Service

Who we are

Outpost Systems (“we”, “us”) provides a configured booking, communication, and follow-up system for rental and local service businesses. These terms apply when you use our website or our service. If you don't agree with them, please don't use the service.

The service

We set up and operate a system on your behalf that may include online booking, an AI phone assistant, digital contracts and payments, missed-call text back, review requests, and automated follow-up. Exactly what's configured for you is agreed during onboarding.

Parts of the service are delivered using third-party platforms. Those platforms have their own terms and their own availability, and we can't guarantee uptime we don't control.

What it costs, and cancelling

• The service is $297 per month unless we've agreed otherwise in writing.
• There is no minimum term. You may cancel at the end of any billing month.
• Fees already paid for the current month aren't refunded on cancellation, and the service runs until the end of that month.
• We'll give you at least 30 days' notice before changing the price of an existing subscription.

Your responsibilities

• Give us accurate information during onboarding, and keep it current.
• Make sure you have the right to use any content, branding, phone number, or customer data you ask us to configure.
• Use the service lawfully. In particular, follow the rules that apply to calling and texting your customers, including consent and do-not-contact requirements in your jurisdiction.
• Don't use the service to send spam or to mislead anyone.

You are the business your customers are dealing with. You remain responsible for what is said and sent on your behalf.

Your data and your customers' data

Your business data and your customer records remain yours. We process them to run the service for you. On request, we'll provide an export of the data we hold for you within a reasonable time. See our Privacy Policy for how we handle personal information.

Our intellectual property

The system, templates, configurations, and materials we build remain ours. You get the right to use them while you're a customer. Your own brand, content, and data remain yours throughout.

Limits on liability

We provide the service with reasonable care and skill, but we don't promise it will be uninterrupted or error-free, and we don't guarantee any particular business result, volume of bookings, or revenue.

To the fullest extent the law allows, we're not liable for indirect or consequential losses, lost profits, or lost business. Where we are liable, our total liability is limited to the fees you paid us in the three months before the claim arose. Nothing here limits liability that can't be limited by law.

Ending the agreement

Either of us may end this agreement at the end of a billing month. We may suspend or end it sooner if the service is being used unlawfully or in a way that puts us or a third-party platform at risk.

Changes to these terms

We may update these terms. If a change materially affects you, we'll tell you before it takes effect. Continuing to use the service after that means you accept the updated terms.

Contact

Questions about these terms: hello@getoutpostsystems.com.